{"title":"Roland BT-12 Ink","description":null,"products":[{"product_id":"roland-equipment-technical-and-service-support-on-site-video-call-service","title":"Roland Equipment Technical And Service Support – On-Site \u0026 Video Call Service Rates Are Based on 50 Mile Radius of Hackensack, NJ","description":"\u003cp data-end=\"357\" data-start=\"77\"\u003eWe provide \u003cstrong data-end=\"122\" data-start=\"88\"\u003eprofessional technical support\u003c\/strong\u003e for diagnosing issues, troubleshooting errors, and performing \u003cstrong data-end=\"220\" data-start=\"185\"\u003emaintenance on Roland equipment\u003c\/strong\u003e. Choose between \u003cstrong data-end=\"256\" data-start=\"237\"\u003eon-site service\u003c\/strong\u003e for hands-on repairs or a \u003cstrong data-end=\"317\" data-start=\"283\"\u003eremote video call consultation\u003c\/strong\u003e for quick troubleshooting assistance.\u003c\/p\u003e\n\u003chr data-end=\"364\" data-start=\"359\"\u003e\n\u003ch3 data-end=\"448\" data-start=\"366\"\u003e\u003cstrong data-end=\"446\" data-start=\"370\"\u003e1. On-Site Service – Available Within 50 Miles of Hackensack, NJ (07601) Rates may change based on logistics and additional miles.\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-end=\"800\" data-start=\"449\"\u003e✔ \u003cstrong data-end=\"476\" data-start=\"451\"\u003e3-Hour Minimum Charge\u003c\/strong\u003e – Required \u003cstrong data-end=\"499\" data-start=\"488\"\u003eupfront\u003c\/strong\u003e to book a service request.\u003cbr data-end=\"529\" data-start=\"526\"\u003e✔ \u003cstrong data-end=\"549\" data-start=\"531\"\u003eService Begins\u003c\/strong\u003e – \u003cstrong data-end=\"567\" data-start=\"552\"\u003eTime starts\u003c\/strong\u003e when the technician \u003cstrong data-end=\"626\" data-start=\"588\"\u003eleaves our Hackensack, NJ facility\u003c\/strong\u003e.\u003cbr data-end=\"630\" data-start=\"627\"\u003e✔ \u003cstrong data-end=\"651\" data-start=\"632\"\u003eAdditional Time\u003c\/strong\u003e – \u003cstrong data-end=\"671\" data-start=\"654\"\u003e$175 per hour\u003c\/strong\u003e, Not including\u003cstrong data-end=\"705\" data-start=\"683\"\u003e travel time\u003c\/strong\u003e.\u003cbr data-end=\"709\" data-start=\"706\"\u003e✔ \u003cstrong data-end=\"731\" data-start=\"711\"\u003eTravel Surcharge\u003c\/strong\u003e – Additional fees apply for \u003cstrong data-end=\"797\" data-start=\"760\"\u003eservice locations beyond 50 miles\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch4 data-end=\"836\" data-start=\"802\"\u003e\u003cstrong data-end=\"834\" data-start=\"807\"\u003eOn-Site Service Covers:\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp data-end=\"999\" data-start=\"837\"\u003e\u003cstrong data-end=\"878\" data-start=\"839\"\u003eRoland Equipment Diagnosis \u0026amp; Repair\u003c\/strong\u003e\u003cbr data-end=\"881\" data-start=\"878\"\u003e\u003cstrong data-end=\"920\" data-start=\"883\"\u003eRoutine Maintenance \u0026amp; Calibration\u003c\/strong\u003e\u003cbr data-end=\"923\" data-start=\"920\"\u003e\u003cstrong data-end=\"955\" data-start=\"925\"\u003eError Code Troubleshooting\u003c\/strong\u003e\u003cbr data-end=\"958\" data-start=\"955\"\u003e\u003cstrong data-end=\"997\" data-start=\"960\"\u003eMedia Handling \u0026amp; Color Adjustment\u003c\/strong\u003e\u003c\/p\u003e\n\u003chr data-end=\"1006\" data-start=\"1001\"\u003e\n\u003ch3 data-end=\"1077\" data-start=\"1008\"\u003e\u003cstrong data-end=\"1075\" data-start=\"1012\"\u003e2. Video Call Support – Remote Troubleshooting \u0026amp; Assistance\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-end=\"1228\" data-start=\"1078\"\u003eIf an on-site visit isn’t required, our \u003cstrong data-end=\"1136\" data-start=\"1118\"\u003eremote support\u003c\/strong\u003e provides \u003cstrong data-end=\"1168\" data-start=\"1146\"\u003ereal-time guidance\u003c\/strong\u003e for troubleshooting and maintaining \u003cstrong data-end=\"1225\" data-start=\"1205\"\u003eRoland equipment\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-end=\"1371\" data-start=\"1230\"\u003e✔ \u003cstrong data-end=\"1261\" data-start=\"1232\"\u003e$75 per 30-minute session\u003c\/strong\u003e\u003cbr data-end=\"1264\" data-start=\"1261\"\u003e✔ \u003cstrong data-end=\"1318\" data-start=\"1266\"\u003eAvailable via Zoom, FaceTime, or Microsoft Teams\u003c\/strong\u003e\u003cbr data-end=\"1321\" data-start=\"1318\"\u003e✔ \u003cstrong data-end=\"1369\" data-start=\"1323\"\u003ePayment required before the session begins\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch4 data-end=\"1410\" data-start=\"1373\"\u003e\u003cstrong data-end=\"1408\" data-start=\"1378\"\u003eVideo Call Support Covers:\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp data-end=\"1566\" data-start=\"1411\"\u003e\u003cstrong data-end=\"1447\" data-start=\"1413\"\u003ePrinter\/Cutter Troubleshooting\u003c\/strong\u003e\u003cbr data-end=\"1450\" data-start=\"1447\"\u003e\u003cstrong data-end=\"1476\" data-start=\"1452\"\u003eError Code Diagnosis\u003c\/strong\u003e\u003cbr data-end=\"1479\" data-start=\"1476\"\u003e\u003cstrong data-end=\"1515\" data-start=\"1481\"\u003eSoftware Setup \u0026amp; Configuration\u003c\/strong\u003e\u003cbr data-end=\"1518\" data-start=\"1515\"\u003e\u003cstrong data-end=\"1564\" data-start=\"1520\"\u003eBasic Maintenance \u0026amp; Calibration Guidance\u003c\/strong\u003e\u003c\/p\u003e\n\u003chr data-end=\"1573\" data-start=\"1568\"\u003e\n\u003ch3 data-end=\"1616\" data-start=\"1575\"\u003e\u003cstrong data-end=\"1614\" data-start=\"1579\"\u003eBooking \u0026amp; Payment Requirements:\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-end=\"1889\" data-start=\"1617\"\u003e✔ \u003cstrong data-end=\"1639\" data-start=\"1619\"\u003eOn-Site Service:\u003c\/strong\u003e The \u003cstrong data-end=\"1686\" data-start=\"1644\"\u003e3-hour minimum must be paid in advance\u003c\/strong\u003e to schedule a visit.\u003cbr data-end=\"1710\" data-start=\"1707\"\u003e✔ \u003cstrong data-end=\"1735\" data-start=\"1712\"\u003eVideo Call Service:\u003c\/strong\u003e \u003cstrong data-end=\"1785\" data-start=\"1736\"\u003ePayment is required before the session begins\u003c\/strong\u003e.\u003cbr data-end=\"1789\" data-start=\"1786\"\u003e✔ \u003cstrong data-end=\"1811\" data-start=\"1791\"\u003eAdditional Time:\u003c\/strong\u003e Any extra time beyond the scheduled session will be \u003cstrong data-end=\"1886\" data-start=\"1864\"\u003ebilled accordingly\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-end=\"1999\" data-start=\"1891\"\u003e\u003cstrong data-end=\"1997\" data-start=\"1891\"\u003eFor efficient support, please provide equipment details and issue descriptions before the appointment.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-is-only-node=\"\" data-is-last-node=\"\" data-end=\"2071\" data-start=\"2001\"\u003e\u003cstrong data-is-last-node=\"\" data-end=\"2071\" data-start=\"2001\"\u003eNeed expert Roland support? Contact us today to book your service!\u003c\/strong\u003e\u003c\/p\u003e","brand":"Roland","offers":[{"title":"Video Call 30 Minutes","offer_id":50475060691257,"sku":"Video Call 30 Minutes","price":199.99,"currency_code":"USD","in_stock":true},{"title":"On SIte Diagnosis NJ","offer_id":51641705759033,"sku":"On SIte Diagnosis NJ","price":750.0,"currency_code":"USD","in_stock":true},{"title":"On SIte Diagnosis NY","offer_id":51641705726265,"sku":"On SIte Diagnosis NY","price":950.0,"currency_code":"USD","in_stock":true},{"title":"On SIte Diagnosis PA","offer_id":51641705791801,"sku":"On SIte Diagnosis PA","price":1050.0,"currency_code":"USD","in_stock":true},{"title":"On Site New Jersey","offer_id":50475060724025,"sku":"On Site New Jersey","price":750.0,"currency_code":"USD","in_stock":true},{"title":"On Site New York","offer_id":51641705693497,"sku":"On Site New York","price":950.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0921\/5813\/2537\/files\/OIP.jpg?v=1740451877"}],"url":"https:\/\/checkout.totalink.com\/collections\/roland-bt-12-ink.oembed","provider":"TOTAL INK SOLUTIONS","version":"1.0","type":"link"}